Samajya Community Guidelines

You may disagree, criticise, ask questions and report wrongdoing. Do so honestly and without threatening, exploiting or exposing other people. Community-specific rules can add relevant participation requirements, but they cannot override these Guidelines, the Privacy Policy, the Terms of Use or applicable law.

Treat people with dignity

Do not threaten, intimidate, humiliate, stalk or repeatedly target a person. Do not organise others to overwhelm someone with unwanted messages, false complaints or hostile contact. A disagreement, rejected request, unfavourable review or moderation decision does not justify harassment.

Criticism of ideas, institutions, services, public conduct and community decisions is allowed when lawful and expressed without prohibited abuse. Negative feedback is not automatically harassment. Explain what happened, distinguish facts from opinions and avoid unnecessary personal details. Do not pressure someone to withdraw a truthful complaint by threatening their membership, employment, relationships or reputation.

Respect a refusal, a block and a request to stop contact. Do not use another account, a relative's profile, a business enquiry or an off-platform number obtained through Samajya to bypass that decision.

No hate caste abuse or unlawful discrimination

Do not promote violence, dehumanisation, exclusionary threats or abuse directed at a person or group because of caste, religion, race, ethnicity, nationality, language, sex, gender, sexual orientation, disability, age or another protected characteristic. Slurs, degrading comparisons, collective blame and calls to deny basic rights or harm a community are not acceptable.

People may discuss religious practices, caste discrimination, history, cultural identity and social issues, including criticism. Discussion does not permit attacking people because of their identity. Sharing a slur to document or challenge abuse requires clear context and should avoid repeating it unnecessarily.

Community affiliation, personal cultural preferences and eligibility rules must be stated honestly and lawfully. They do not excuse humiliating a person, collecting unnecessary identity information or using platform features for unlawful discrimination. Administrators must not use access to caste, religion or family information to organise harassment or coercion.

No violence threats or dangerous wrongdoing

Do not threaten violence, encourage targeted harm, celebrate an attack to intimidate its victims, recruit for violent organisations, or provide operational assistance for violent wrongdoing. Do not publish someone’s location or travel plans to help others confront or harm them.

Lawful news, educational discussion, safety reporting and criticism are assessed in context. Graphic material must not be used to shock, glorify cruelty or harass. Use the minimum necessary detail when reporting a serious incident and avoid exposing victims or children.

Samajya is not an emergency dispatch service. If someone is in immediate danger, seek appropriate local emergency assistance rather than waiting for a post, donation, volunteer or moderation response.

Protect children and vulnerable people

Child sexual exploitation, grooming, sexual solicitation involving a child, child sexual abuse material and attempts to obtain or trade it are prohibited, including synthetic or manipulated representations. Do not request sexual images, arrange exploitative contact, normalise abuse or link people to such material. A parent's or guardian's permission does not make exploitation lawful.

Do not publish a child's home address, school routine, live location, private contact details, identity records or other information that exposes them to risk. Photographs and stories about children require appropriate authority and a legitimate publication purpose. A charitable appeal or community celebration does not remove the need to protect the child's privacy and dignity.

Adults working with children or vulnerable people must follow the organiser's lawful safeguarding requirements, role boundaries and supervision. Do not arrange secret contact, ask a child to conceal an interaction, or exploit a dependent person financially or emotionally. Do not assume that a disability gives another adult unlimited authority over a person’s choices.

If you encounter suspected child abuse material, report its location without downloading, forwarding or reposting it. We may preserve necessary evidence and report concerns where required by law.

Sexual safety and intimate privacy

Do not post pornography, sexual solicitation, sexual harassment, coercive sexual messages or content intended to exploit another person. Non-consensual intimate images, threats to share them, sexual extortion, hidden-camera material and sexualised deepfakes are prohibited. Consent to create or privately share an image is not consent to publish it to a community.

Do not circulate intimate material to “warn” others, identify a victim or prove a complaint. Send the content location and a concise description through the report route. Legitimate health, educational or abuse-prevention discussion must be non-exploitative, age-appropriate and respectful of privacy.

Victims and authorised representatives can report harmful material without joining a community or paying. Do not retaliate against a person for seeking removal or reporting abuse.

Keep private information private

Do not disclose private phone numbers, addresses, family relationships, live location, identity-document numbers, financial details, health records, private messages or hidden profile information without appropriate authority and a lawful purpose. Do not threaten disclosure to obtain money, affection, a membership decision or compliance.

Access is purpose-specific. Seeing information through My Community, an application, a booking, an administrator dashboard or a family connection does not authorise copying it into a public post, exporting it to a marketing database or sending it to unrelated people. A screenshot can violate privacy even when the original screen was accessible to you.

Use business contact information for business listings where possible. If someone appears in your photograph or story, consider their permission, the audience and the possible consequences. Remove or correct an inappropriate disclosure when asked by an authorised reviewer, subject to a lawful evidence-preservation requirement.

Be authentic about identity authority and verification

Do not impersonate another person, business, temple, charity, community, government body or Samajya representative. Do not claim an official affiliation, qualification, licence, role or verification that you do not have. A fan, discussion or unofficial community must not misleadingly appear to be an official organisation.

Use truthful account and eligibility information. Do not fabricate family connections, marital status, work history, reviews or attendance. A shared surname, community membership or family payment does not give authority to manage someone else's account. Managed profiles must be represented honestly and with the required consent.

A badge or completed check verifies only what it expressly describes. Do not present a phone verification as a criminal-record check, an approval as a quality guarantee, or a paid listing as Samajya's endorsement. Do not buy, sell, rent or transfer accounts or verification credentials.

Respect adult consent in family and matrimonial features

An adult controls their own participation and personal information. Do not create, activate or promote a matrimonial profile for an adult without their explicit authority. Do not hide from the subject that a relative manages the profile or continue after consent is withdrawn. A family-directory relationship is not consent to matchmaking.

Matrimonial users must be adults and meet the legal eligibility requirements relevant to them. Be truthful about age, marital status and material facts. Do not solicit children, promote an unlawful marriage, demand dowry, coerce a relationship, or shame someone for declining a proposal.

Likes, requests, paid plans and introductions do not purchase attention or consent. Respect privacy controls and refusal. Do not use obtained contact details for stalking, sexual pressure or unrelated commercial messages. Requests for urgent money, investments, gifts or account access from a match can indicate a scam; report them and independently verify any material claim.

No fraud scams or financial exploitation

Do not steal, misdirect or deceptively solicit money, goods, services, credentials or personal information. Prohibited conduct includes fake support messages, phishing, fraudulent payment requests, fabricated emergencies, impersonated charities, advance-fee scams, investment guarantees and deceptive prize or reward schemes.

Never ask another person for an OTP, password, UPI PIN, CVV or remote device access to “verify” them, approve a membership, issue a refund or release a benefit. Do not display an unauthorised personal bank or payment account as an official Samajya collection route. Do not manipulate chargebacks, receipts, refund evidence or settlement details.

An organiser may request relevant evidence through the authorised process, but it must be proportionate and truthful. Do not exploit a person's grief, illness, financial hardship, religious belief or matrimonial interest to obtain money or influence.

Keep commercial listings and job offers honest

Describe products, services, vacancies and business opportunities accurately. Identify the responsible business or employer, material conditions and any limits on the offer. Do not advertise unavailable stock to redirect people to a more expensive offer, invent discounts, hide mandatory charges or publish fake reviews and testimonials.

Job listings must represent a real authorised opportunity. Do not disguise a commission scheme, unpaid work or sales recruitment as a salaried role. Do not demand a fee under a misleading promise of guaranteed employment, an appointment letter or a refundable recruitment deposit. Applicants must not submit fabricated qualifications or impersonate another candidate.

Use CVs and application details for the stated recruitment purpose, respecting permission and retention requirements. Do not sell candidate records or circulate private documents to unrelated employers. Recruiting and selling must comply with the laws applicable to the role, product or service, including restrictions on discrimination and regulated activities.

No unlawful or prohibited transactions

Do not offer or arrange illegal goods, controlled substances, weapons, stolen property, counterfeit products, trafficking, exploitation, forged documents, unauthorised financial services or other unlawful activities. Do not use an event, stall, temple, community or charitable listing to conceal such activity.

Regulated products and services require the necessary lawful permissions and may be restricted by the platform even where some sale is legal. Do not represent a gambling or investment scheme as a donation, contest or community benefit. No listing may evade applicable consumer, tax, licensing or payment restrictions by moving the transaction to a private message.

Samajya may ask for evidence relevant to a listing and restrict it where legality or authority is unresolved. A lack of immediate removal is not approval of a transaction.

Fundraise transparently and protect beneficiaries

Clearly identify the organiser, beneficiary, recipient, purpose, contribution route and material deductions or conditions. Do not exaggerate a medical situation, invent a beneficiary, reuse another campaign's photographs without authority or claim a tax benefit that the recipient cannot lawfully provide.

Use contributions for the disclosed lawful purpose and maintain appropriate records. Communicate material changes, cancellation, surplus or inability to carry out the purpose through the authorised process. Do not privately divert funds to an unrelated project or conceal a conflict of interest. A campaign organiser must not promise that Samajya guarantees the outcome or every donation's recovery.

Publish only the beneficiary information necessary and authorised for the appeal. Medical evidence supplied for private verification must not automatically become public campaign content. Protect children's identities and people in vulnerable circumstances. An anonymous public donor display does not authorise false payment details or avoidance of legal checks.

Run safe events programmes and volunteer activities

Organisers must describe activities honestly, communicate changes, obtain required permissions and maintain the safety and supervision appropriate to the activity. Do not conceal material risks, sell places beyond lawful capacity or misstate accessibility, accommodation, transport or insurance.

Participants must respect lawful venue instructions, consent, personal space and property. Harassment, violence, unwanted recording, dangerous disruption and damage are prohibited. Do not publish attendee lists containing private contact, identity or health information.

Volunteer coordinators must set clear roles and boundaries and must not misrepresent a voluntary activity as guaranteed paid employment. Do not make unsupported promises of certificates, reimbursement, insurance or preferential membership. Report credible safeguarding concerns through an appropriate safety or legal route. Do not pressure a victim or use threats, knowingly false accusations or privacy-invasive exposure to settle a concern.

Health welfare and emergency information

Do not present dangerous falsehoods, fabricated qualifications or guaranteed cures as medical fact. Do not discourage necessary emergency care through a deceptive claim, sell unlawful treatment, or exploit a health camp to obtain private records for unrelated marketing. Medical professionals and organisers remain responsible for their qualifications and clinical duties.

People may discuss personal experiences, seek support and share reliable health information. Make clear when you describe personal experience rather than professional advice. Do not post someone else's diagnosis or records without authority, and do not pressure people to disclose private health information to prove community membership or deserve assistance.

Do not encourage self-harm or suicide, provide instructions for it, or harass someone in distress. Supportive discussion and recovery stories should avoid graphic or instructional detail. Where a person appears to be in immediate danger, seek appropriate urgent assistance; a platform report is not an emergency response guarantee.

Respect religion culture and personal choice

Religious, cultural and community participation must be voluntary and lawful. You may describe and discuss beliefs and traditions, including disagreement and reform. Do not threaten people over their belief, caste identity, marriage choice, participation, donation or decision not to take part.

Temple and seva listings must accurately identify their authority, purpose, price or contribution and service conditions. Do not promise guaranteed spiritual, medical or financial outcomes in exchange for money. Do not use a community role to extract hidden charges, disclose private religious information or retaliate against someone who declines a service.

Label advertising and disclose material interests

Make advertisements, sponsorships, affiliate promotions and paid endorsements clear to their audience. Do not disguise paid content as an independent review, administrative announcement or unbiased recommendation. If a relationship could materially affect how someone evaluates your recommendation, disclose it plainly.

Claims must be supportable, qualifications must be visible, and testimonials must be genuine and authorised. Do not fabricate customer reactions, use an identifiable person in an advertisement without appropriate rights, or imply that an event participant endorses a sponsor.

Sponsorship cannot purchase moderation immunity, access to confidential complaints or hidden personal data. Administrators must not accept compensation for suppressing a legitimate report or favouring an enforcement outcome.

Share accurate information and identify synthetic media

Do not knowingly spread deceptive information that creates a serious risk of harm, fraud or unlawful interference. Do not fabricate official instructions, emergency alerts, election information, financial documents or evidence of an event. Ordinary mistakes, lawful opinion, satire and debate are assessed in context; correct a material error when it becomes clear.

Clearly identify materially AI-generated, altered or synthetic audio, images and video where a reasonable viewer could mistake them for an authentic person, statement or event. Do not remove or hide required labels, provenance or other authenticity information. A label does not make impersonation, intimate-image abuse, fraud or other prohibited content acceptable.

Editors and contributors must distinguish real reporting, personal opinion, fictional stories, illustrations and demonstrations. A podcast script is not a recorded episode, an AI illustration is not an event photograph, and a product demonstration is not evidence of completed service delivery. Attribute sources and avoid misleading edits or decontextualised quotations.

Respect intellectual property and confidentiality

Upload only material you created, are authorised to use or may lawfully use under an applicable exception. Giving credit does not by itself give permission to copy an entire photograph, article, song or recording. Do not remove watermarks, impersonate a rights holder or claim ownership of another person's work.

Respect confidential business information, private organisational records and contractual duties. Do not publish a full membership database, internal complaint file, private medical record or unreleased document simply because you can access it. Where reporting wrongdoing raises a public-interest issue, use an appropriate lawful route and minimise unnecessary personal disclosure.

Rights holders and affected people can report disputed material through the grievance route. Do not use false copyright claims to silence legitimate criticism. We may request relevant evidence and a response before deciding, subject to urgent safety or legal requirements.

No spam manipulation or platform abuse

Do not send repeated unwanted promotions, mass invitations, repetitive posts, deceptive links or automated messages that overwhelm users. Do not create fake engagement, coordinated reviews, fabricated reactions or false reports. Do not evade rate limits, restrictions or a suspension through additional accounts or other people's identities.

Do not scrape private records, harvest phone numbers, probe accounts without authorisation, distribute malware, steal credentials or interfere with platform availability. Use authorised integrations within their permissions. A public listing is not permission to collect every member's contact details for advertising.

Do not manipulate eligibility, bookings, payments, votes or recommendations with false records. Legitimate criticism, accessibility tools and responsible security reports are not prohibited merely because they challenge a decision or identify a problem.

Responsibilities of community administrators

Publish clear local rules and use only the powers assigned to your role. Explain material membership or moderation conditions before applying them. Keep access limited to your community and legitimate task. Do not download or circulate sensitive records simply for convenience.

Handle reports respectfully and protect the identity of complainants as far as appropriate and lawful. Do not promise absolute confidentiality if information may need to be shared for investigation or legal duties. Share only what is necessary with an authorised reviewer, and do not forward reports into public groups.

Apply rules consistently, document material decisions and disclose a conflict of interest. Where you are the subject of a complaint or have a close personal or financial interest, seek an independent or platform-level review. Do not retaliate, sell favourable outcomes, organise harassment or threaten disclosure of private records.

Local rules cannot authorise unlawful discrimination, child exploitation, privacy violations or conduct these Guidelines prohibit. Samajya may review administrator access and community configuration where misuse creates a safety or legal risk. Being a founder, donor, sponsor or paying member does not place a person above the rules.

How to report a concern

Grievance Officer: Mrs. Trushna Jangla. Use the report option associated with the content or email contact@samajya.com. You may also call +91 86009 93671 or write to PRAAKRUTIKA PRIVATE LIMITED, Pancham, Nanded City, Sinhagad Road, Pune 411068, Maharashtra, India, marked “Samajya Grievance”. A person without an account can use these routes.

Provide the relevant URL, post, profile, community, campaign or transaction reference; a concise description of the issue; your relationship to it; and the action you seek. If the issue is urgent, identify why, such as a child-safety concern, intimate-image abuse, impersonation or active account compromise. Include only evidence necessary to understand the report and avoid live passwords, payment credentials or unrelated identity documents.

Do not download or redistribute child abuse material or intimate imagery to make a report. Do not make knowingly false, harassing or privacy-invasive accusations, organise retaliatory mass reporting, or threaten the reported person. Truthful, good-faith criticism and lawful safety warnings remain subject to the same privacy and safety rules, not a blanket ban on public discussion. A good-faith report may be mistaken; deliberate fabrication and abuse of the reporting system are prohibited. Reporting is not restricted to people who personally bought a service.

How we review and respond

We consider the content, context, severity, credibility, impact, applicable law and relevant history. A report count is not a vote on guilt. We may seek clarification, restrict visibility while reviewing, consult an authorised specialist or require a provider or administrator to respond. Review does not guarantee that every reported item will be removed.

Actions can include education, a warning, correction, content removal, reduced distribution, limits on contact or posting, removal of a listing or role, temporary suspension or permanent account restriction. We use proportionate measures, but serious harm, exploitation, a credible urgent risk or a binding legal requirement may justify immediate action without warning.

Where appropriate and lawful, we explain the reason and the review route. We may withhold details to protect a victim, complainant, investigation, security method or legal obligation. We may preserve evidence or notify authorities where required or otherwise lawfully justified. Removal from Samajya does not guarantee deletion of third-party copies or search-engine caches.

Review requests and appeals

If you believe an action was wrong, contact the grievance route with the decision reference, why you disagree and any new or overlooked evidence. Do not create a new account to evade the action while review is pending. If a local administrator is involved in the dispute, ask for platform-level review.

We assess relevant challenges and may uphold, modify or reverse an action. An appeal does not purchase reinstatement, and a paid plan does not guarantee a preferred result. Where possible, a person not directly implicated in the complaint should review a conflict-sensitive case.

Internal review does not remove statutory remedies or extend external deadlines. The Terms of Use describe applicable grievance categories. Where intermediary rules apply, an eligible person may use the Grievance Appellate Committee process; consumer, court, police or regulatory routes remain available where appropriate. An urgent legal request is assessed under its own applicable requirements rather than treated as an ordinary community disagreement.

Changes questions and accessibility

We may update these Guidelines to reflect services, risks and legal requirements and will identify the effective date. Material changes are communicated as appropriate. Changes do not excuse prior unlawful conduct or create a retrospective payment obligation.

If a report control is inaccessible, unavailable or unsafe for you to use, contact us through the alternative routes above and explain the assistance needed. We aim to make reporting and review usable without requiring unnecessary sensitive information or public disclosure of your concern. These Guidelines should be read together with the Terms of Use and Privacy Policy.